CONTACT & STORE POLICIES

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Terms of Service & Privacy Policy

Northwest Surplus LLC d.b.a. Apex Armor Solutions

 

Incident Replacement Guarantee Terms:

Apex Armor Solutions stands behind the reliability and quality of the products we sell. In the unfortunate event that you are shot while wearing products purchased from us, we will replace it at no cost any time within 5 years from the date of purchase, as long as a police report is provided. This covers all of our products, which includes Body Armor, Plate Carriers, Pouches/ Accessories and Apparel. This policy also covers natural disasters. 

Proof of purchase required, warranty starts from the date the order is placed. Police report or internal report (if worn in the line of duty) is required as proof of the incident. Picture of the label and serial number is required as well. This is to prevent fraud, as we are not the only vendors who sell our products, however we are the only vendor who has a warranty of this type. 
Only the damaged products will be replaced.


Returns Policy

Due to the nature of lifesaving products, all ARMOR sales are final, no returns are accepted after the product has been shipped. Exceptions may be made by Northwest Surplus LLC but will require a 20% restocking / processing fee. Please ensure you are purchasing the correct size (feel free to contact us for sizing help).

Returns for non-ballistic armor products will be evaluated on a case by case basis, however will require a 20% restocking fee.
We will gladly exchange or refund faulty products or if you received the wrong product.
Before returning any product, you MUST obtain a Return Merchandise Authorization number (RMA) from a customer service representative by Email. We can only process returns and refunds for items directly purchased from www.ApexArmorSolutions.com and filled by ApexArmorSolutions.com. Proof of purchase is required. Your return must be in the original package and include the original invoice received with the merchandise.

Cancellation Policy
You agree to all estimated lead times when purchasing a product (if applicable). Estimated lead times listed on product pages are based on information supplied to us from our manufacturers and we do our best to list an accurate lead time. Lead times are generally accurate or products are shipped ahead of time, but unforeseen delays may happen in times of crisis such as Covid and the current situation in Europe. When ordering a pre-order product with a lead time you acknowledge that lead times may be subject to change. Please do not order pre-order products with a lead time if you are unwilling to wait, we are happy to recommend alternatives. 

We are currently offering a complimentary increase to our Incident Replacement Guarantee warranty from 5 years to 6 years for all orders placed in 2022. 

Cancellations for pre-order, made to order products or standard orders before they have shipped shall incur a 20% restocking/ cancellation fee. This is to cover the restocking fees imposed on us by the manufacturer, as well as to cover our credit card processing fees (which are not refunded to us). This is based on the total value of the order. 
Orders may not be cancelled after they have shipped and will be subject to our returns policy instead.

Refunds

You will receive a credit via your original method of payment. Please allow 10-14 business days for processing of returns and issuance of credit upon receipt by Northwest Surplus LLC. Please note that we can refund the initial shipping costs only if the return is a result of our error.

The "SinglePlate" code is to only be used on plates sold in sets of 2. This code takes 50% off the price of a set of plates to reflect the price of one plate and the order will be filled with one single plate. This is NOT a 50% off discount code. Abuse of this code by using it on other products will result in your order being cancelled minus credit card processing fees (3.5%).

SHIPPING & FULFILLMENT POLICY

Orders can only be shipped to addresses in the United States.

*The billing and shipping address must match on all orders*
If you are shipping to an address different from your billing address, please email us with a picture of your drivers license or other form of government issued ID. If you do not provide this information to us, we will only be able to ship to the billing address. The same name used on your credit card must be present on the ID. You may redact or cover up your picture, License #, date of birth and all other unrelated information. 
This is to protect us from fraud/ chargebacks. 
Please note, you agree to this policy when purchasing from us. If you request a refund, we will be happy to, minus our 3-3.5% credit card processing fee (which is not refunded to us by the processor).

Orders will be processed and shipped within 5-7 business days for products that are IN STOCK (unless otherwise noted) (Generally its 1-3 days). Products with a listed lead time are PRE-ORDERS and represent our best estimate for shipment date. We do our best to give the most accurate lead time provided to us by the manufacturer, but delays can happen and lead times may be subject to change. 

Please refer to our cancellation policy for cancelations on pre-orders.
Large orders (10+ sets) may be subject to longer lead times, please reach out to us if you have questions on specific lead times.
UPS Ground is our Standard and Preferred shipping method.  UPS cannot deliver to PO/APO/FPO addresses. USPS will be used for PO/APO/FPO addresses. International shipments require State Department approval and will use best available shipping options TBD. Shipment tracking is available for UPS and USPS shipments.

UPS Ground services are not available to Alaska or Hawaii. Orders to Alaska or Hawaii must be shipped by either UPS Second Day Air or USPS. A $80.00 surcharge will be added for service to Alaska or Hawaii.

RESTRICTIONS

Restrictions on the Purchase, Ownership, or Possession of Body Armor are as follows:

It is a violation of United States Federal Law for a person convicted of a violent felony to purchase, own, or possess body armor. In addition, various states also have enacted legislation restricting the purchase, ownership, or possession of body armor by persons convicted of drug crimes, certain other felonies, or other violent crimes. By purchasing body armor from Northwest Surplus LLC you acknowledge and certify that:

  1. You have not been convicted of a felony.

  2. The end user has not been convicted of any other crime that would restrict their ability to purchase, own, or possess body armor under any applicable Local, State, or Federal law ordinance or restriction.

  3. The end user will not use any body armor purchased from Northwest Surplus LLC for any criminal purpose.

  4. The end user is over the age of 18.

  5. The end user will not transport or use any Body Armor products outside of the United States.

Northwest Surplus LLC reserves the right, in its sole discretion, to refuse the sale of body armor to any person or entity. Additionally, the online sale of body armor to residents of Connecticut is strictly prohibited, unless the sale is made to certain law enforcement or military personnel, or through a face-to-face transaction.

Northwest Surplus LLC does not ship any products outside of the United States in compliance with ITAR regulations. By purchasing, owning, or possessing Northwest Surplus LLC systems, the end user certifies that no Northwest Surplus LLC products will be transported or used outside of the United States.

All statements contained herein, or in any other related Northwest Surplus LLC publication of any kind, are not designed to provide legal counsel in any way, shape or form. It is strongly recommended that customers conduct a reasonable amount of Due Diligence prior to purchasing, owning or possessing body armor in order to avoid any legal ramifications.

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics, or code, is copyrighted as a collective work under the United States and other copyright laws and is the property of Northwest Surplus LLC. The collective work includes works that are licensed to Northwest Surplus LLC. Copyright 2020, Northwest Surplus LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Northwest Surplus LLC or purchasing Northwest Surplus LLC products. You may display and subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or place an order with Northwest Surplus LLC and purchase Northwest Surplus LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Northwest Surplus LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks, and trade names of Northwest Surplus LLC used in the site are trademarks or registered trademarks of Northwest Surplus LLC.

Warranty Disclaimer

The Hoplite Armor LLC, Highcom Armor and RMA Armament Inc. body armor system(s) sold in connection herewith shall be free from defects in material and workmanship for a period of 60-120 months after the date of issue (depending on the model). AFTER THE EXPIRATION OF THE PERIOD OF TIME THE PRODUCT CARRIES NO GUARANTEE, regardless of the certification or labeling under NIJ standards, and we cannot guarantee performance according to said specifications. Apex Armor Solutions assumes no liability whatsoever for any use or misuse of any armor related products. Please note the 60-120 month timeframe is the expiration of the warranty, not the expiration of the panel itself. 
 

Any body armor system that has received heavy use (for example, moderate-to-heavy denting or bends in the armor, cracks or breaks on the face, panels are heavily abused and worn), regardless of its age, SHALL BE DEEMED TO BE EXPIRED AND AUTOMATICALLY VOIDS ANY WARRANTY IN ALL RESPECTS INCLUDING BUT NOT LIMITED TO, VOIDING ANY BALLISTIC PERFORMANCE WARRANTY.

Northwest Surplus LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Northwest Surplus LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. Some states do not permit limitations or exclusions on warranties so the above limitations may not apply to you.

Please inspect all armor upon receipt in order to insure that there are no defects or damage caused via shipping. Armor must be notified within 7 days of delivery in order to address any potential issues under warranty. If any defects or damage is noticed please discontinue use and notify sales@apexarmorsolutions.com with photos and order information immediately.
 

Defense Mechanisms warrants its products will be free from defects in materials and workmanship to the original owner for the lifetime of the product.

If a warranty claim is validated, we will repair, replace or refund, at our option, the damaged product.

Our Limited Lifetime Warranty does not cover damage caused by normal wear and tear, accident, lost or stolen items, improper care or cleaning, non-standard usage, negligence or aftermarket modifications.

“Lifetime of the product” means the lifetime of the components, fabrics, and materials of the warrantied product.
Materials and components wear out, deteriorate and fade over time, depending on the product’s exposure to the elements and how the product is used and cared for. Our warranty does not cover products that fail or are damaged due to wear and tear.


Repair Policy (Defense Mechanisms)

Defense Mechanisms will repair or replace, at our option, any damaged product covered by the Defense Mechanisms Limited Lifetime Warranty, free of charge. If we determine the warrantied item is irreparable, we will replace it with the same, or similar, item at our discretion. If we cannot repair or replace the warrantied item, we will issue you a refund for the original purchase price or the last known price if the purchase price cannot be determined. If a refund is issued more than 60 days from the original order date, you may be required to set up a PayPal account to receive the funds.

When you have an item that needs repair, contact us and send pictures of the issue. We'll do our best to assess the damage and determine if this is something you can easily do at home, or it's something we need to do in our shop. It's rare, but sometimes a product can't be repaired because of extreme damage.

Repairs for damages outside of the Limited Lifetime Warranty from Defense Mechanisms will incur a base charge of $60, which covers the first hour of work, most materials, and return shipping back to you. If the repair takes longer than an hour or requires significant materials, additional charges may apply. Repair charges are billed to you via PayPal invoice. You are responsible for all shipping charges.

You must contact our customer service team to receive repair approval and instructions prior to shipping any items to us for repair. When sending an item in, include a note detailing the work to be done and include your name, order number, email address, and the address where you'd like to receive the repaired item. 

Items sent in for repair must be reasonably cleaned, if an item is too dirty to handle or repair, we will send it back without doing any work.
Please note, this repair policy only applies to Defense Mechanisms products.

Limitation of Liability

Northwest Surplus LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Northwest Surplus LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that an Northwest Surplus LLC product is mistakenly listed at an incorrect price, Northwest Surplus LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Northwest Surplus LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Northwest Surplus LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Terms

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Northwest Surplus LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Northwest Surplus LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Northwest Surplus LLC.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Washington, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Northwest Surplus LLC products) shall be in the state or federal courts located in King County, Washington. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Northwest Surplus LLC products) must be commenced within one (1) year after the claim or cause of action arises. Northwest Surplus LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Northwest Surplus LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Northwest Surplus LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Northwest Surplus LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Northwest Surplus LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Northwest Surplus LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Northwest Surplus LLC in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Northwest Surplus LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Northwest Surplus LLC may link to sites operated by third parties. However, even if the third party is affiliated with Northwest Surplus LLC, Northwest Surplus LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Northwest Surplus LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Northwest Surplus LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Privacy Policy

Your privacy and anonymity are our top priority. We do not, nor will we ever, share personal information with any third party. Your right to privacy comes above all else.

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey, or communication such as e-mail, or participate in another site feature.

  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

  • Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

 

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.7

  • To allow us to better service you in responding to your customer service requests.

  • To quickly process your transactions.

  • To administer a contest, promotion, survey or other site feature.

  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove, or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

 

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

 

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Hoplite Armor LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

How can you opt-out, remove, or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

 

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

 

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on March 1, 2015.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy or any other issue.

 

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.